Why can’t I use GCash to pay for Crunchyroll anymore?
Crunchyroll is no longer able to accept GCash as a payment method. If you are currently paying for your Crunchyroll subscription using a GCash credit or debit card, you’ll need to cancel your current membership, then resubscribe with a new payment method at the end of your billing cycle.
When did this change take effect?
As of February 2025, Crunchyroll is no longer able to accept GCash as a payment method. If you are paying for your Crunchyroll subscription using GCash, you’ll need to cancel your current membership then resubscribe with a new payment method at the end of your billing cycle.
Will I be charged extra if I switch to a different payment method?
No, you will not be charged extra for switching your payment method. Once your current membership has expired at the end of your billing cycle, you’ll be able to resubscribe using a new payment method.
What happens if I don’t update my payment method before my next billing cycle?
If you’re currently paying for your Crunchyroll subscription using a GCash credit or debit card, you’ll need to cancel your current membership and wait for your billing cycle to end. Then, you’ll be able to resubscribe and update to a new payment method.
For a full list of available payment methods, check out this article.
To change your payment method, you can reach out to the Crunchyroll Support Team for assistance or follow the steps in this article.
What payment methods do you accept?
We accept a variety of payment methods! For a full list, check out this article.
How do I update my payment method?
To update your payment method, follow these steps:
- Cancel Automatic Renewal: Explore options available to you to cancel the automatic renewal according to your current payment method.
- Wait for Your Current Period to End: Your account will switch to a free subscription once your paid period is over.
- Resubscribe: Your account is free, and you are able to resubscribe to your desired plan! During checkout, you can add your new payment method of your choice.
If you run into any issues while adding a new payment method, contact our support team for assistance—we're happy to help!
Can I use a different card from GCash?
At this time, Crunchyroll is unable to accept any forms of payment through GCash.
I’m unable to update my payment method. What should I do?
If you encounter any issues while adding your new payment method, reach out to our support team for further assistance—we’re happy to help!