I cancelled, but I'm still being billed
We’re sorry to hear that you canceled your account but are still getting billed.
It is possible that you have accidentally created more than one account! Take a look at this article for some answers.
If you encounter any other issues, please reach out to us, and we'll be happy to sort it out faster than Chihiro Fujisaki. Here is what we will need from you to help sort this out:
- A screenshot of the charges
- Receipt if available
- The payment method billed
- Dates and amounts billed
- The email credentials tied to your subscription
- For credit card payments:
- Last four digits
- Expiration date
- Brand (Visa, Mastercard, etc.)
- Billing/Zip Code
- For Google Play:
- Google Order ID (GPA.XXXX-XXXX-XXXX-XXXXX)
- For PayPal:
- Transaction ID
- Agreement ID
Unfortunately, we are unable to trace or manage any subscriptions paid through iTunes or Roku. But fear not! We can help you check if there’s any active subscription under different credentials. Just include any other email addresses that might be linked to your account in your request.
We strongly suggest that you contact iTunes or Roku’s support team for a cancellation.