I have lost my account (Or I don't remember the email)

To gain access back into accounts you just can’t recall the credentials for, first consider the possibility that you may have: 

• created more than one account, which may result in duplicate payments.
• created the account with an error in the email address
• simply forgot the address you used to subscribe.

We’re equipped to help you by conducting a search and identifying any accounts that are connected to memberships and receive charges!

Please contact us. Ask to speak to an agent, explain that you forgot the email associated with your order, and be ready to provide the following information:

1. The amount charged
2. The date of the transaction
3. The currency type (USD, Canadian, Euro, etc.)

If you are being billed from a credit card:

• Your full name as it appears on your credit card
• The brand of your credit card (e.g., Visa)
• The last 4 digits of your credit card number
• The expiration date of your credit card
• The billing zip/postal code of your credit card

If you are being billed through PayPal:

• Please log in to your PayPal account and go to your subscriptions on autopay.
• select Crunchyroll subscription and scroll down to billing details, and provide the Billing ID, including the primary email address on your PayPal account, the full name on the PayPal account.

If you are being billed through Google Play:

• Please provide the GPA ID (GPA.XXXX-XXXX-XXXX-XXXXX). This can be found in your emails.
• You can also log in with your Google Play credentials.

Avoid keyboard smashing in frustration, anime fan! Your crew at Crunchyroll is here for you, and ready to get you back to watching all your favorites.