I have paid the Ultimate Fan subscription for 12 months, but have not received the Swag Bag
Hey there, awesome Crunchyroll fans! Thanks for sticking with us as Ultimate Fan members for a whole year! Your dedication will be rewarded with a special email containing your redemption code.
We sent this email at the beginning of the next quarter after you reached the 12 consecutive Ultimate Fan month in the following way:
- From January 1st to March 31st, the code should be sent in April.
- From April 1st to June 30th, the code should be sent in July.
- From July 1st to September 30th, the code should be sent in October.
- From October 1st to December 31st, the code should be sent in January.
Keep an eye on your inbox- and don’t forget to check your spam folder, just in case! Once you get your email, follow the steps below to unlock your exclusive reward!
How do I redeem the swag bag?
- Once you received the email, click on the Swag Bag fan page and enter your exclusive redemption code:
- Click Check Code
- Once you have confirmed, choose your very own Swag Bag from the Make a Selection drop-down menu.
- Be sure to provide your name, shipping address, and contact information then click Place Order.
- Once the order is confirmed, keep an eye out for a follow-up email with order, shipping and tracking information so you can follow your shipment!
My code did not work. What should I do?
Remember, each redemption code is only valid for 30 days from the day we send it, so do not wait too long! If your code is still valid, go ahead and reach out to our Support Team for assistance.
My code has expired. What should I do?
No sweat! Just reach out to our Support Team, they will get you back on track.
Can I update my shipping information or my order after I submit my order?
Once you have submitted your order for your Crunchyroll Swag Bag, it is like a Kamehameha blast-final and unstoppable! So choose your goodies wisely and make sure to double check your address, because once it is sent, it is a one-way trip to your doorstep. Happy swagging!
Please note: The Crunchyroll Swag Bag is currently only available in the US.