What is a phishing email?
A Phishing email is a fraudulent, criminal attempt to obtain sensitive information, often in the form of passwords, credit card details, and personal data. These emails can mimic legitimate emails from trusted organizations to deceive recipients. Additionally, phishing emails may contain malicious attachments or links that when clicked, install malware on the recipient's device. This malware can further compromise security by recording keystrokes, capturing screenshots, or providing remote access to the attacker.
How do I know if an e-mail I received is legitimately from Crunchyroll or is a phishing attempt?
While phishing emails can be quite sophisticated, there are some common signs to watch out for:
- Check the email address: If the email is sent from an unfamiliar or suspicious email address such as hello@crunchyrolll.com.co, cruunchyroll.com, etc., be cautious!
- Poor grammar and spelling: Phishing emails often contain noticeable errors in grammar, spelling, or formatting.
- Urgent or threatening language: Beware of emails that create a sense of urgency or threaten dire consequences if you don't comply.
- Requests for personal information: Although you may share personal information with our trusted support team in a secure chat, legitimate companies rarely ask for personal information via email.
- Suspicious links or attachments: Avoid clicking on links or downloading attachments from suspicious emails, as they may install malware on your device and steal your information.
Remember: While we occasionally do need to ask for personally identifying information as part of a customer support request or investigation, Crunchyroll will never proactively reach out to you for your sensitive details.
What should I do with the email/What Should I do if I have been targeted?
If you are under the suspicion that you’ve been targeted with a phishing attempt, please report the incident to us by opening a new support ticket. When submitting a support request, please include a screenshot of the email you received and the email address of the sender. You have the freedom to blank out any of your own information contained in the screenshot to protect your own privacy!
Heads up: To protect your information, do not open any attachments or click on any links if you believe the email is suspicious.