What is a phishing email?
A phishing email is a fraudulent, criminal attempt to obtain sensitive information such as passwords, credit card details, or personal data. These e-mails often mimic legitimate emails from trusted organizations to deceive recipients.
How do I know if an e-mail I received is legitimately from Crunchyroll or is a phishing attempt?
While phishing emails can be quite sophisticated, there are some common signs to watch out for:
- Check the email address: Be cautious if the email is sent from an unfamiliar or suspicious email address such as email@example.com, cruunchyroll.com, etc.
- Poor grammar and spelling: Phishing emails often contain noticeable errors in grammar, spelling, or formatting.
- Urgent or threatening language: Beware of emails that create a sense of urgency or threaten dire consequences if you don't comply.
- Requests for personal information: Legitimate companies rarely ask for personal information via email.
- Suspicious links or attachments: Avoid clicking on links or downloading attachments from suspicious emails.
Remember: While sometimes we do need to ask for personally identifying information as part of a customer support request or investigation, Crunchyroll will never proactively reach out to you to ask for that information.
What should I do with the email/What Should I do if I have been targeted?
If you believe that you have been targeted with a phishing attempt, please report the incident to us by opening a new support ticket. Please include a screenshot of the e-mail you received, including the e-mail domain of the sender. You may blank out any of your own information contained in the screenshot. Do not open any attachments or click on any links if you believe the e-mail is suspicious.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.