What is a phishing email?
Phishing emails are fraudulent attempts to trick you into giving away sensitive information, like your passwords, credit card details, or personal data. They often look like messages from trusted companies but may contain malicious links or attachments that can compromise your security.
How do I spot a phishing email?
Watch out for these common signs:
- Suspicious email address: For example, hello@crunchyrolll.com.co or cruunchyroll.com.
- Spelling or grammar mistakes: Many phishing emails contain obvious errors.
- Urgent or threatening tone: Messages that pressure you to act quickly are often scams.
- Requests for personal info: Phishing scams will often ask you to confirm your password or share/confirm your credit card information out of the blue.
Important note:
We will only ever ask for personal details if you reach out to us first—for example, during a support request or investigation. Crunchyroll Support will never contact you out of the blue to ask for sensitive information. If you receive an unexpected request, treat it as suspicious.
What should I do if I receive a suspicious email?
- Don’t click any links or open attachments.
- Take a screenshot of the suspicious email, including the sender’s email address.
- Contact Crunchyroll Support and include the screenshot + sender details.
- While all of our customer support requests take place in a secure chat, you may blank out your own private info before sharing the screenshot.
What if I already clicked on a link or shared information?
If you interact with a suspicious email, change your Crunchyroll password immediately. Make sure it’s strong and that you haven’t used it anywhere else before.
If you’ve used that same password on other accounts, you may also want to update your passwords there. Reusing the same password across multiple apps or services makes them more vulnerable, so make sure you give each one its own unique password.