If you're getting notifications about unusual or unrecognized logins, you can easily check them out on your account settings page.
Here's how:
- You should've received an email letting you know about the new login from a different device.
- Check if you recognize the location and device. If it's familiar, no worries - you're good to go! No need to take further steps.
- If you don't recognize the login, select 'THIS WAS NOT ME'. This will log you out of all devices where your Crunchyroll account is active and prompt you to reset your password.
- You'll need to change your password to regain access and log in as usual.
Do you have additional questions?
How can I check all the devices where my Crunchyroll account is active?
You can easily check and manage your devices by following these steps.
I've changed my password already, but I still can't log into my account
If you've updated your password but still can't log in, consider the following:
- Ensure that your email address and password are entered correctly.
- Try logging in using a different device or browser, as the issue might be device- or browser-specific.
- Disable any extensions or plugins in your browser that might be interfering with the login process.
- Check our additional troubleshooting steps for login issues.
Will the link to log out and reset my password expire?
The ‘THIS WAS NOT ME’ link expires after 48 hours.
I received multiple notifications for new logins. Which one should I use?
If you see multiple unrecognized logins on your account, you can click on any of the notifications you received to log out and reset your password. Once you use a notification, the remaining links will become invalid. Each link is single-use only.
What can I do if the link already expired?
No worries! You can still reset your password and manage your devices directly through the website.
I can not update my password. How do I secure my account?
No problem. If you've already used the link in the login notification, your account has been logged out from all devices. If you're still having trouble updating your password, please contact our support team by clicking the 'Contact Us' button in the top right corner of our Help Center.