If you’ve paid for a subscription but haven’t yet seen your premium perks activate, no need to stress! Below, you can explore a few possible reasons your perks may have pulled a temporary disappearing act, and some steps you can take to get everything up and running smoothly:
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Payment not received: It’s possible there may be an error receiving your monthly subscription payment. You can double check this by viewing your billing statements to ensure that the payment was successfully sent. If we did not receive the payment, your membership subscription will automatically cancel within 10–30 days. In that case, you can resume enjoying the premium perks you love by purchasing a new subscription!
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Multiple accounts: There may be a possibility you accidentally created more than one account during the sign-up process. To check if you are logged in to the account with an active Premium Membership, please visit the Order Status page. If you don't see any recent purchases, it is likely that you have a different account with an active membership subscription. If you are unable to locate the account, feel free to contact us so that we can assist you in finding it!
- Membership deactivation error: If you can confirm that the payment for the membership was deducted from your account, and you did not cancel your membership, there might have been an error that caused the deactivation. In this case, please contact us so that we can manually resolve the issue for you.
To get in touch with our Customer Service team, please Contact Us and make sure to include the following information in your request:
- The amount charged
- The date of the transaction
- The currency type (USD, Canadian, Euro, etc.)
- If you are being billed from a credit card:
- Your full name as it appears on your credit card
- The brand of your credit card (e.g., Visa)
- The last 4 digits of your credit card number
- The expiration date of your credit card
- The billing zip code of your credit card
- If you are being billed through PayPal
- The primary email of your PayPal account
- If possible, the PayPal transaction ID for the specific charge