Where are my premium perks?

Let’s quickly confirm your membership status to make sure there isn’t an active Premium subscription on your account.

On our website:

1. Log in to Crunchyroll. 
2. Go to Settings > Membership Info.  
3. Check whether your current plan and the renewal/end date are visible. 

In our app:

1. Open the Crunchyroll app.  
2. Go to Account > Membership > Subscription.
3. Confirm that your membership shows as Premium and not free.

Let's confirm your monthly subscription payment. You can double-check this by viewing your billing statements to ensure that the payment was successfully sent. 

If there was a problem with your payment, your membership may be inactive even if you tried to upgrade. Let's try these steps!

1. Check your billing statement for the date you upgraded or renewed.
2. Confirm whether a full subscription charge was successfully processed.  

If we didn't receive payment, your membership will automatically cancel within about 10–30 days, so you won't see an active Premium membership on the account.

In that case, you can resume enjoying the premium perks you love by purchasing a new subscription!

If you have more than one account, check to make sure you're using the one with an active Premium subscription. To check:

1. Visit the Billing history page (from your Crunchyroll account).  
2. Look for any recent purchases or active subscriptions.  

If you don’t see any recent purchases, it’s likely your Premium membership is linked to a different Crunchyroll account. Please try the following:

• Sign out, then log back in using any other email addresses you may have used.
• Search all your email inboxes (including spam or junk folders) for Crunchyroll receipts or subscription emails that could point to another login.
• Check if you still have Premium access on another device.
  •  If you do, go to Settings > Email and make sure the email address matches on both devices.

If you're still having issues, contact Crunchyroll Support so that we can help you track it down. 

Note; Before contacting us, check out the dropdown “What to Include When Contacting Support” so we can help you out as quickly as possible and get you back to streaming.

If you can confirm the membership charge went through using your payment method on file, and you didn’t cancel, but your account doesn’t show an active Premium plan, please contact Crunchyroll Support so that we can manually resolve the issue for you.

Before contacting us, check out the dropdown “What to Include When Contacting Support” so we can help you out as quickly as possible and get you back to streaming. 

If you subscribed to Crunchyroll through a third-party provider (Google Play, Apple, Amazon, etc.) and your Premium perks aren’t showing up just yet, don’t worry!

Since your billing and access are managed directly by that provider, let’s walk through a few quick steps to get you back to streaming in no time:

1. Check your subscription or purchase history in that account.

2. Make sure your Crunchyroll subscription is active, and the last payment went through.

   • If you notice a payment issue, please get in touch with your provider directly to fix the issue. 

For help identifying how your subscription is billed, please contact Crunchyroll Support. 

Note: Before contacting us, check out the dropdown “What to Include When Contacting Support” so we can help you out as quickly as possible and get you back to streaming.

Providing specific billing details helps us resolve Premium perk issues much faster. When you contact Support, include:

General payment details

• Charge amount
• Transaction date
• Currency (USD, CAD, EUR, etc.)

If billed by credit card

• Card brand (Visa, Mastercard, etc.)
• Last 4 digits of the card
• Expiration date
• Billing ZIP / postal code (for your security, please don’t share your full card number.)

If billed by PayPal

• Primary PayPal email address
• PayPal transaction ID 

If billed through a payment platform or partner service

If your payment is through Apple, Google Play, Roku, Amazon Prime, YouTube, The Roku Channel, or another partner:

1. Check your subscription and receipts directly on that platform.
2. You may need to contact their support team to resolve certain billing issues.

If you’re not sure who is billing you, please reach out to Crunchyroll Support and share:

• A screenshot of the charge.
• The merchant name exactly as it appears on your bank or app store statement.

We’ll help determine whether the subscription is managed by Crunchyroll or a third‑party and guide you to the right next step to get your Premium perks restored.