If you find that your membership gift card is not working, we recommend opening a support ticket with our Support team here: https://help.crunchyroll.com/hc/en-us/requests/new with the following information:
- Screenshot of the email sent by Crunchyroll showing the gift card code
- E-mail of the account where you want to redeem the gift card
- Screenshot of the receipt if available
We will be more than happy to help you access the benefits of your gift card.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.