If you are trying to cancel your premium membership an error may pop up stating:
"You may not cancel your membership at this time"
It looks like there is a pending transaction on your account. Typically charges only take a few moments to go through, but even heroes have hiccups. On occasion there is the possibility the charge may need to be reattempted, so it may just need another try, This could mean the pending status might stick around for a few days. If you see this message, just send us a help ticket and we will help you say goodbye to the Crunchyroll crew!