If you try to cancel your Premium membership and see this message:
- “You may not cancel your membership at this time.”
It likely means there may be a pending transaction on your account. But don’t worry—you can still cancel your Crunchyroll membership at any time.
Why does this happen?
- Payments typically process within a few minutes, but sometimes a charge can take longer.
- If the payment attempt is stuck, the system may retry it automatically. In some cases, the “pending” status can stay visible for a few days.
How do I cancel my membership if I have a pending transaction?
- Reach out to Crunchyroll Support. We’re available 24/7 and can help finalize the cancellation.