Here’s everything you need to know about using Crunchyroll on your X1 device:
Which X1 device models are supported?
The Crunchyroll app is supported on all X1 devices. If you’re unsure about your device’s compatibility, you can check your device specifications or contact Xfinity Support.
Where is Crunchyroll on X1 available?
X1 devices are available only in the United States. Access to the Crunchyroll app through X1 is limited to U.S. residents.
Do I need a specific OS version?
No specific OS version is required. As long as your device is compatible and connected to the internet, you can access the Crunchyroll app.
How do I get the Crunchyroll app on my X1 device?
- Say “Crunchyroll” after activating voice search on your Xfinity remote.
- Or navigate manually:
- Open the X1 Apps menu.
- Search for Crunchyroll.
- Select and launch the app.
Do I need to update the Crunchyroll app?
No manual updates are required. The app updates automatically as long as your device is connected to the internet.
How do I log in to Crunchyroll on X1?
You can log in using one of three methods:
- Enter your email address and password.
- Use an activation code.
- Scan the QR code.
Can I subscribe to Crunchyroll Premium on X1?
Yes! To start a subscription:
- Open the Crunchyroll app on your X1 device.
- Create a Crunchyroll account (if you don’t already have one).
- Visit the welcome page.
- Choose your desired plan.
- Complete the purchase.
What if I don’t remember my login details?
Follow the steps in our Password Reset article to regain access to your account.
How do I enable subtitles or closed captions?
While watching a video:
- Open the Subtitle/CC settings in the video player.
- Toggle subtitles on or off (when available).
The appearance of subtitles and captions cannot currently be customized on X1.
Can I set content restrictions?
Yes, you can set the desired content restriction for each profile on the profile settings.
The app isn’t working
Please try the following steps to improve the app performance:
- Restart your Device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.
- Check your internet connection: Ensure your X1 device is connected to the internet. Try accessing other apps to verify your connection.
Videos keep buffering or lagging
Please try the following steps to fix these connectivity issues:
- Close other apps: Make sure no other apps are running in the background
- Clear cache: From your Comcast/Xfinity device home page, go to the gear icon and Settings > Privacy> Clear Cookies and Local Storage Data.
- Ensure a strong internet connection: Check your internet speed and try moving your router closer to the X1 device or using a wired connection.
- Restart your Device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.
With Crunchyroll on X1, you can enjoy anime straight from your TV with just a voice command, fast, easy, and always epic.