Crunchyroll on X1 Devices

The Crunchyroll app is supported on all X1 devices. If you’re unsure about your device’s compatibility, you can check your device specifications or contact Xfinity Support.

X1 devices are available only in the United States. Access to the Crunchyroll app through X1 is limited to U.S. residents.

No specific OS version is required. As long as your device is compatible and connected to the internet, you can access the Crunchyroll app.

• Say “Crunchyroll” after activating voice search on your Xfinity remote.
• Or navigate manually:
  1. Open the X1 Apps menu.
  2. Search for Crunchyroll.
  3. Select and launch the app.

No manual updates are required. The app updates automatically as long as your device is connected to the internet.

You can log in using one of three methods:

• Enter your email address and password.
• Use an activation code.
• Scan the QR code.

Yes! To start a subscription:

1. Open the Crunchyroll app on your X1 device.
2. Create a Crunchyroll account (if you don’t already have one).
3. Visit the welcome page.
4. Choose your desired plan.
5. Complete the purchase.

Follow the steps in our Password Reset article to regain access to your account.

While watching a video:

• Open the Subtitle/CC settings in the video player.
• Toggle subtitles on or off (when available).

The appearance of subtitles and captions cannot currently be customized on X1.

Yes, you can set the desired content restriction for each profile on the profile settings.

Please try the following steps to improve the app performance:

1. Restart your Device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.
2. Check your internet connection: Ensure your X1 device is connected to the internet. Try accessing other apps to verify your connection.

Please try the following steps to fix these connectivity issues:

1. Close other apps:  Make sure no other apps are running in the background
2. Clear cache: From your Comcast/Xfinity device home page, go to the gear icon and Settings > Privacy> Clear Cookies and Local Storage Data.
3. Ensure a strong internet connection: Check your internet speed and try moving your router closer to the X1 device or using a wired connection.
4. Restart your Device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.