Here’s everything you need to know about using Crunchyroll on your X1 device:
Which X1 device models are supported?
The Crunchyroll app is supported on all X1 devices and is compatible with app integrations. If you’re unsure about your device’s compatibility, check its specifications or contact Xfinity support.
Can I access the Crunchyroll app on X1 devices in my country?
Currently, X1 devices are only available in the United States. Therefore, access to the Crunchyroll app through X1 devices is limited to U.S. residents.
What is the minimum OS version required?
No specific OS version is required to access the Crunchyroll app on X1 devices. As long as your device is compatible and connected to the internet, you’re good to go!
How do I get the Crunchyroll app on my X1 device?
- To launch the Crunchyroll app on your X1 device, say "Crunchyroll" after activating voice search on your Xfinity remote.
Or follow these steps:
- Navigate to the X1 Apps menu on your device.
- Search for Crunchyroll in all available apps.
- Select the app and launch.
How do I update the Crunchyroll app on my X1 device?
You don’t need to worry about manual updates! Updates for Crunchyroll are applied automatically as long as your X1 device is connected to the internet.
How do I log in to my Crunchyroll account on my X1 device?
You can log in to your Crunchyroll Account on your X1 device in three different ways:
- Entering your email address and password
- Login with Activation Code
- Scanning the QR code
How do I start a subscription to Crunchyroll Premium on my X1 device?
To start a Crunchyroll Premium subscription:
- Open the Crunchyroll app on your X1 device.
- Create a Crunchyroll account if you don’t already have one.
- Visit the welcome page.
- Choose your desired plan.
- Complete the purchase, and enjoy your favorite anime!
What can I do if I don’t remember my account login details?
If you’ve forgotten your login details, visit this article.
How do I enable closed captions on the Crunchyroll app on my X1 device?
Closed captions can be enabled or disabled from the Subtitle/CC settings in the video player. If a video offers subtitles, they will be available here.
Can I customize how the subtitles and closed captions look on the Crunchyroll app for X1 devices?
Currently, the appearance of subtitles and closed captions cannot be customized in the Crunchyroll app on X1 devices. Stay tuned for future updates to enhance the user experience!
Can I set content restrictions in the Crunchyroll app on my X1 device?
Yes, you can set the desired content restriction for each profile on the profile settings.
I’m experiencing issues with Crunchyroll on my X1 device. What should I do?
Please try the following steps to improve the app performance:
- Restart your Device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.
- Check your internet connection: Ensure your X1 device is connected to the internet. Try accessing other apps to verify your connection.
Videos are constantly buffering and lagging. How can I fix this?
Please try the following steps to fix these connectivity issues:
- Close other apps: Make sure no other apps are running in the background
- Clear cache: From your Comcast/Xfinity device home page, go to the gear icon and Settings > Privacy> Clear Cookies and Local Storage Data.
- Ensure a strong internet connection: Check your internet speed and try moving your router closer to the X1 device or using a wired connection.
- Restart your Device: Press and hold the power button for 10 seconds or unplug the power source for 10 seconds and plug it back in.