In rare cases, if you are trying to cancel your premium membership you may receive an error stating:
"You may not cancel your membership at this time"
This happens because there is currently a pending transaction on your account. Typically charges take only a few moments to go through. However, on occasion there is the possibility the charge may need to be reattempted. Depending on the reasons for the reattempt, this process could extend the "pending transaction" period by as much as a few days. If you receive this message, please be sure to send us a help ticket and we will get you taken care of.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
To check out the forums, find shared answers from other users, or post a question about shows and other interests, check out Crunchyroll forums.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.