Various factors can affect the quality of your connection, from your location, whether you are indoors, the weather, and other things in the area. Please follow these steps to troubleshoot the issue.
- Close all open applications other than Eminence in Shadow.
- Restart your device and the Eminence in Shadow app.
- Check if your connection status is functioning correctly.
If you are using your device while in transit, in a crowded place, or in an area with limited connectivity, issues are more likely to occur.
- Try an alternate connection. (Switch from LTE to Wi-Fi, or vice versa).
If you are using Wi-Fi:
- Check to see how many devices are connected.
- If too many other devices are using the Wi-Fi signal, your connection speed will be slower, which may affect the app.
If you are using a Wi-Fi router:
- Try restarting it.
- For information about restarting a Wi-Fi router, check with the manufacturer or distributor.
We apologize for any difficulty you've experienced and appreciate your cooperation. If you are still seeing any issues after performing these steps, please let us know.
Info for ticket submission (chat widget)
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