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Support & Customer Service | Crunchyroll Help
Games
Eminence In Shadow

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In what regions is the game available? [EIS]
Will the game be available in other languages? [EIS]
Can I change the in-game language? [EIS]
What are the Device Recommended Specifications for the Game? [EIS]

Can I transfer my account progress to another device or PC? [EIS]
Can I unlink my account? [EIS]
How do I log in to my account on PC? [EIS]
How can I delete my EIS account? [EIS]
I Lost/Cannot access my Account [EIS]

I was charged more than the advertised price [EIS]
How can I request a refund? [EIS]
I did not Receive my Purchase [EIS]
I Cannot Make a Purchase [EIS]

I Transferred my Account to a New Device, but my Paid Gems are Gone [EIS]
Where can I see my Inventory/Owned Items? [EIS]
I cannot Unlock the Character with Shards [EIS]
I’m not Receiving the Phantasm Gems for Increasing my Rank in Bushin Festival [EIS]
I have canceled the Infusion of the Magic Gear, but the Infusion Materials are gone [EIS]

I'm Experiencing Connection/Network Issues, What Can I Do? [EIS]
The Game is Freezing/Crashing on my Device, How Can I Fix This? [EIS]

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