How do I cancel my membership?

If you subscribed to Crunchyroll through a completely separate platform like Amazon Prime Video or The Roku Channel, you won’t be able to log in or see your account settings on the Crunchyroll website or app. Instead, you can find all of your subscription info on your account in the service you used to sign up.

If you can’t find your account or don’t remember the email address associated with it, follow the steps in this article: I have lost my account.

If you signed up for a Crunchyroll membership directly on the website by entering your credit card information or using PayPal, you’ll see the option to cancel in your account settings.

1. Using a web browser, log into your Crunchyroll account and select your profile.
2. Click your profile picture in the top-right corner, then click Settings from the drop-down menu.
3. Go to Membership Info → Cancel Subscription.
4. Click No thanks, Finish Cancellation.
5. You can optionally share feedback about why you're cancelling, then click Submit and exit. If you'd rather not say, click Skip and exit.

And that's it! You'll keep all of your Premium perks until your membership expires at the end of your billing period.

If you subscribed to Crunchyroll on the app, your membership is linked to your Apple account (for iOS) or your Google account (for Android). In this case, you won’t see the option to cancel on Crunchyroll’s website.

Instead, use the Crunchyroll app to manage your membership.

To cancel your Crunchyroll subscription in the Crunchyroll app (iOS/Android)

1. Tap your profile on the bottom right, then tap Membership.
2. Tap Manage.
3. Swipe to your current membership tier, then tap Cancel Subscription.
4. Scroll down and tap Continue with Cancellation.
5. Tap Crunchyroll to open your subscription.
6. Tap Cancel subscription.

You'll keep access to all of your Premium perks until your membership expires at the end of your billing period.

Having trouble locating your subscription in the Google Play Store? Make sure to check all of the accounts connected to your Google Play Wallet. Your subscription may be linked with another account payment method by mistake.

If your membership is linked to a partner service, you’ll need to cancel your membership directly through their platform. You won’t see the option to cancel on Crunchyroll.com, and the Crunchyroll Support team will not be able to help you manage your account.

To find out how you’re billed, use the link in the Membership Info section of your account settings. It’ll take you to the platform you used to sign up for Crunchyroll. From there, you’ll be able to log in and cancel your subscription.

For more specific instructions on how to cancel your membership, here are some links:

• Amazon: Manage Your Subscriptions
• PlayStation: How to manage subscriptions on PlayStation
• Roku: Manage or cancel subscriptions through Roku
• YouTube Primetime: Cancel your Primetime Channel subscription

If you don’t see the option to cancel, it could mean:

• You’re logged in to a different account. You may have multiple Crunchyroll accounts associated with different email addresses. If you’re not sure, check your inboxes for emails from Crunchyroll, including receipts or Terms of Service emails.
• Your membership is linked to a different provider, like Apple or Google. If you originally signed up for your membership using the Crunchyroll app, your subscription will be linked to your Apple account (for iOS) or your Google wallet (for Android). If you see a message that says your subscription is made via iTunes or Google, you’ll need to cancel your membership using the Crunchyroll app.

• You don’t have a payment method attached to your membership. If you’re paying for Crunchyroll using a membership gift card and you don’t have a payment method attached to your account, there’s no need to cancel. Your membership will end automatically once your gift access has ended.
• You have a pending transaction. If there’s a transaction processing on your account, it may temporarily hide the option to cancel. Wait 24 hours. If you’re still unable to cancel, chat with Crunchyroll Support to cancel the transaction, and the option to cancel will reappear.

Yes, you can. If you cancel your Premium membership before your next billing date, you’ll have access to all your membership perks until it expires.

For example, if you cancel your subscription on the 3rd, and your renewal date is on the 1st, you’ll have access to all your Premium perks until your subscription ends on the 1st of the next month.

To avoid charges, cancel your membership before your billing date. You’ll still be able to enjoy all your Premium perks until your subscription ends.
 

How do I find my billing period?

To find your billing period, check the receipt from your most recent subscription payment.

If you have a monthly subscription, and you subscribe on the 2nd of the month, your subscription will renew on the 2nd of each month.

If you have an annual subscription, your billing period renews on the same date each year—based on when you first subscribed or were last billed. So if your last charge was on March 2nd, you’ll be billed again on March 2nd of the following year (unless you cancel before then).

To avoid charges, make sure you cancel before your next renewal date. You’ll be able to enjoy all your Premium membership benefits until your subscription ends.

If you decide you want to keep your membership after you’ve already cancelled, you can cancel your cancellation any time before your billing cycle ends to resubscribe!

If you subscribed to Crunchyroll through Google Play, you have the option to pause your subscription.

To pause your subscription (only available if you subscribed through Google):

1. In the Crunchyroll app for Android, tap your account → Membership.
2. Tap Manage.
3. Find your current membership tier, then tap Cancel Subscription.
4. Scroll down and tap Pause my Subscription.

If you’re using a method other than Google to pay for your Crunchyroll membership, there is currently no way to pause your subscription.

If you need a break, the best option is to cancel now and resubscribe when you’re ready to start watching again. Canceling stops future payments, but you’ll still keep your Premium access until your next renewal date!

To switch to a different Premium plan, visit How do I change my membership plan?