Basic troubleshooting for common issues and error codes

If you’re experiencing issues while using a web browser, try these steps:

1. Remove Ad-Blockers: Disable any ad-blocking extensions.
2. Turn Off VPN and Antivirus: Temporarily disable any VPNs and antivirus software.
3. Disable Extensions: Turn off all browser extensions.
4. Clear Cache and Cookies: Go to your browser settings and delete cache and cookies. Ensure your browser is up-to-date.
5. Refresh Your Browser: Press Ctrl + F5 (Windows) or Shift + Cmd + R (Mac) to refresh the page.

For issues on mobile devices:

1. Update Your Device: Ensure your device has the latest iOS or Android version.
2. Close Unnecessary Apps: Shut down other apps, especially those that crash or refresh frequently.
3. Turn Off VPN: Disable any VPN services.
4. Reinstall the App: Uninstall and then reinstall the Crunchyroll app.

Check out these additional articles for more Apple related troubleshooting steps: 

• Troubleshooting Apps on iPhone or iPad
• If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

If you’re experiencing issues on your Roku device:

1. Clear the Cache:
   • Press the following on your remote: Home 5 times, Up once, Rewind twice, Fast Forward twice.
   • Wait 15–30 seconds for the cache to clear and your device to restart.
2. Reinstall the App: Uninstall and then reinstall the Crunchyroll app.

Having trouble on Apple TV? Follow these steps:

1. Uninstall the App
2. Go to Settings
3. Go to System 
4. Select Restart.
   • Unplug your TV and Apple TV from power, then plug them back in.
5. Reinstall the Crunchyroll app.

For Android TV issues:

1. Restart Your Device:
   • Go to Settings > Device Preferences > Restart (menu options may vary).
2. Reinstall the App: Uninstall and then reinstall the Crunchyroll app.

To fix issues on Fire TV or Fire Stick:

1. Restart Your Device:
   • Go to Settings > My Fire TV > Restart.
2. Clear Cache and Data:
   • Go to Settings > Applications > Manage Installed Applications.
   • Select Crunchyroll, then choose Clear Cache and Clear Data.
3. Reinstall the App: Uninstall and then reinstall the Crunchyroll app.

Having problems on Nintendo Switch? Try these steps:

1. Turn Off Console: Hold the Power button, select Power Options > Turn Off.
2. Enter Maintenance Mode:
   • Hold down the volume up and volume down buttons, then press the Power button.
   • Select Initialize Console Without Deleting Save Data.
3. Reinstall the App: Uninstall and then reinstall the Crunchyroll app.

For PlayStation issues:

1. Clear Cache:
   • Hold the PlayStation button, select Turn Off PS.
   • Unplug the power cable, wait for the console to power off completely, then plug it back in and restart.
2. Uninstall and then reinstall the Crunchyroll app.

To troubleshoot on Xbox:

1. Restart Your Console:
   • Open Power Center by pressing and holding the Xbox button, then select Restart Console.
2. Power Cycle:
   • Hold the Xbox button on the console for 10 seconds to turn it off, then turn it back on.
3. Clear App Data: Go to Settings > Devices & Connections > Blu-ray > Persistent Storage > Clear Persistent Storage.
4. Reinstall the App: Uninstall and then reinstall the Crunchyroll app.

If you’re using Chromecast:

1. Update Apps: Ensure both Crunchyroll and Google Home apps are up-to-date.
2. Restart Casting: Disable casting, close the Crunchyroll app, and restart casting.
3. Reinstall the App: If using Chromecast with Google TV, reinstall the app.
4. Reboot Chromecast: Restart your Chromecast device.
5. Check Network: Ensure your device is connected to the same wireless network as your Chromecast.