Running into technical problems? Don’t worry, we’ve got you covered.
Here’s a step-by-step guide to troubleshoot common issues on your specific platform.
Browser Troubleshooting
If you’re experiencing issues while using a web browser, try these steps:
- Remove Ad-Blockers: Disable any ad-blocking extensions.
- Turn Off VPN and Antivirus: Temporarily disable any VPNs and antivirus software.
- Disable Extensions: Turn off all browser extensions.
- Clear Cache and Cookies: Go to your browser settings and delete cache and cookies. Ensure your browser is up-to-date.
- Refresh Your Browser: Press Ctrl + F5 (Windows) or Shift + Cmd + R (Mac) to refresh the page.
Mobile Troubleshooting (iOS/Android)
For issues on mobile devices:
- Update Your Device: Ensure your device has the latest iOS or Android version.
- Close Unnecessary Apps: Shut down other apps, especially those that crash or refresh frequently.
- Turn Off VPN: Disable any VPN services.
- Reinstall the App: Uninstall and then reinstall the Crunchyroll app.
Check out these additional articles for more Apple related troubleshooting steps:
Roku Troubleshooting
If you’re experiencing issues on your Roku device:
-
Clear the Cache:
- Press the following on your remote: Home 5 times, Up once, Rewind twice, Fast Forward twice.
- Wait 15–30 seconds for the cache to clear and your device to restart.
- Reinstall the App: Uninstall and then reinstall the Crunchyroll app.
Apple TV Troubleshooting
Having trouble on Apple TV? Follow these steps:
- Uninstall the App
- Go to Settings
- Go to System
- Select Restart.
- Unplug your TV and Apple TV from power, then plug them back in.
- Reinstall the Crunchyroll app.
Android TV Troubleshooting
For Android TV issues:
-
Restart Your Device:
- Go to Settings > Device Preferences > Restart (menu options may vary).
- Reinstall the App: Uninstall and then reinstall the Crunchyroll app.
Amazon Fire TV / Fire Stick Troubleshooting
To fix issues on Fire TV or Fire Stick:
-
Restart Your Device:
- Go to Settings > My Fire TV > Restart.
-
Clear Cache and Data:
- Go to Settings > Applications > Manage Installed Applications.
- Select Crunchyroll, then choose Clear Cache and Clear Data.
- Reinstall the App: Uninstall and then reinstall the Crunchyroll app.
Nintendo Switch Troubleshooting
Having problems on Nintendo Switch? Try these steps:
- Turn Off Console: Hold the Power button, select Power Options > Turn Off.
-
Enter Maintenance Mode:
- Hold down the volume up and volume down buttons, then press the Power button.
- Select Initialize Console Without Deleting Save Data.
- Reinstall the App: Uninstall and then reinstall the Crunchyroll app.
PlayStation (PS4/PS5) Troubleshooting
For PlayStation issues:
-
Clear Cache:
- Hold the PlayStation button, select Turn Off PS.
- Unplug the power cable, wait for the console to power off completely, then plug it back in and restart.
- Uninstall and then reinstall the Crunchyroll app.
Xbox One / Series X / Series S Troubleshooting
To troubleshoot on Xbox:
-
Restart Your Console:
- Open Power Center by pressing and holding the Xbox button, then select Restart Console.
-
Power Cycle:
- Hold the Xbox button on the console for 10 seconds to turn it off, then turn it back on.
- Clear App Data: Go to Settings > Devices & Connections > Blu-ray > Persistent Storage > Clear Persistent Storage.
- Reinstall the App: Uninstall and then reinstall the Crunchyroll app.
Chromecast Troubleshooting
If you’re using Chromecast:
- Update Apps: Ensure both Crunchyroll and Google Home apps are up-to-date.
- Restart Casting: Disable casting, close the Crunchyroll app, and restart casting.
- Reinstall the App: If using Chromecast with Google TV, reinstall the app.
- Reboot Chromecast: Restart your Chromecast device.
- Check Network: Ensure your device is connected to the same wireless network as your Chromecast.