If you find an error message on your Android device stating the Crunchyroll app has crashed, or if the Crunchyroll app fails to progress beyond the initial loading screen, explore several solutions below:
- Ensure the Crunchyroll App is Up to Date.
- Update Your Device's Firmware:
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- Go to the Settings menu on your Android device.
- Look for the About Device or System section.
- Locate the option to check for software updates.
- If an update is available, follow the on-screen instructions to install it.
Please note: Crunchyroll currently supports Android 8 and above.
- Clear Cache and App Data.
- Uninstall and Reinstall the app.
- Now, you should restart your device.
- Binge. Anime. Endlessly.
Simple solutions is what we’re all about! However, if you have followed all the troubleshooting steps mentioned above and are still experiencing issues on your Android device, don’t stress! Instead, reach out to our dedicated support team with the following information:
- Your device's model/version
- Operating System version
- Crunchyroll App version
- A screenshot of the error message or code if available
Keep that device updated, clear the app cache, and ensure a stable internet connection to maintain a smooth performance…and uninterrupted hours of anime!🫶