What do I do if I think someone else is logging into my account?
If you believe someone else is logging into your account, please make sure you immediately change your password. You should then visit the "Device Management" page within your account settings and remove any unknown devices.
What do I do if someone changed my email address?
Write in a help ticket so we can return your account to you as soon as possible.
How can someone get access to my account? How do I prevent this from happening?
Most commonly accounts are compromised because the same password is being used on multiple sites. Once there has been a data breach on one site and the password information is leaked, fraudsters will then try that email/password combination on many other sites. A good resource to be aware of is haveibeenpwned.com. This site will list many publicly known data breaches and let you know if your email address was part of any of them.
If you would like to do your best to prevent your account from being taken over please make sure to at least do the following:
1) Create a password that is both strong and unique.
2) If you log in (to any site) using a public computer/device, make sure to log out afterward.
3) Do not give out your password.
If you are not sure if your password is unique you may want to consider using a password manager like LastPass or 1Password.
To find more FAQ’s and knowledge base questions and answers, access the rest of our knowledge base.
If you still need further help, need something changed regarding your account, or would like to contact us directly, please contact us with the details.