It’s a message no one likes to hear: Your package was lost in transit! (；￣Д￣). Fear not, anime fan. The whereabouts of your precious parcel are as important to us as they are to you! Let’s explore commonly asked questions about shipping, tracking, and their respective answers below:
What happens if my package is lost in transit?
- We understand how frustrating it can be when a package shows as delivered, but hasn’t made its way to you. If this happens, please let us know within 30 days of the delivery date.
- If it is determined that the package is lost due to misdelivery by the carrier, we will happily replace your order!
- If the package is lost due to an incomplete or incorrect address, we are not able to provide a refund, as all customers are responsible for double-checking that their shipping address is correct at the time of purchase.
- If a package is returned to us, a refund will be issued to your original form of payment.
- If you find that your shipping address is incorrect or has changed after you placed your order, please notify us with the order number and address before you receive a shipping confirmation email.
When will my order ship?
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- Processing Time: Your order will be processed during normal business days (Monday - Friday, excluding holidays). If an item is in stock, your order will be processed within 1 to 5 business days.
- Delivery Time: The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 and 10 business days within the United States.
- Pre-Orders: If an item is a pre-order, the pre-order will ship when it's in stock. If you order multiple pre-orders with the same release date, we will ship everything together once all items are available, no hassle required!
- Shipping Confirmation: Once an item ships, you will receive an email with the tracking information. If 3-5 business days passed since you placed the order and the shipping confirmation email is missing, please contact our customer support and we'll be happy to check your order.
Will I receive my order in multiple packages?
- Purchasing a mix of pre-order and in-stock items? Look out for more than one package, you’ll be sent multiple shipments.
- If you purchase multiple pre-orders with the same pre-order release date, you will be sent one shipment.
- If you are purchasing in-stock items that are shipped from different warehouses, you will be sent multiple shipments.
Choosing to shop from Crunchyroll solidifies you as more than a fan, you’re a part of our fam! If you have any questions or require further assistance, don’t hesitate to reach out to our stellar support team. Happy shopping, and most importantly, happy streaming!