We understand that sometimes you may need to change your shipping address after placing an order. In this article, we will explain whether you can update your shipping address based on the status of your order.
1. If the item has not shipped out: You can easily request an address change by following the next steps:
- Contact our support team and make sure to select the Store option to request a change of address.
- Please remember to include your new shipping address in the message.
By taking these steps, you can minimize any inconvenience caused by an incorrect shipping address. It's important to act quickly and inform us of your address change so that we can assist you accordingly.
2. If the item is prepared for shipment or has already shipped out:
The address change can no longer be accommodated. It is the responsibility of each customer to ensure that the shipping address provided at the time of purchase is accurate.
If a package is returned to us due to an incorrect/incomplete shipping address, a refund will be issued to the original payment method.