How can I change my shipping address?
We understand that sometimes plans change, and you may need to update your shipping address after placing an order. Here’s what you need to know:
If your order has not shipped yet
You can request an address change before your package leaves our warehouse.
- Contact Crunchyroll Support —we’re available 24/7.
- Ask to speak to an agent and include both your order number and the updated shipping address in your message.
Acting quickly increases the chances we can update your address in time.
If your order is already processing or has shipped
Once your order is being prepared for shipment or if it has already shipped, we can no longer change the address. Customers are responsible for ensuring the shipping address is correct at checkout.
- If your package is returned to us because of an incorrect or incomplete address, a refund will be issued to the original payment method.
To avoid delays or missed packages, always double-check your shipping details before completing your order!