Crunchyroll Store US - Pre-Order & Backorder FAQs

• Pre-order: A pre-order item is a product you can order before it’s officially released. Your order will ship as soon as it arrives in our warehouse, and you’ll be charged at the time it ships.
  

  

• Backorder: A backordered item is a product that’s temporarily out of stock. Once it’s restocked, your order ships right away. You’ll be charged at the time it ships.
  

  

• Pre-orders and backorders: You can only purchase pre-order or backordered items using a credit card or Crunchyroll Gift Cards.
• In-stock items: Credit cards, Crunchyroll Gift Cards, Apple Pay, Google Pay, PayPal, and Sezzle.

For both pre-orders and backorders:

• Your card is charged when your order is prepared for shipment.
• At purchase, you may see a temporary authorization hold. This disappears in a few days.

We work closely with suppliers to keep release dates up to date. However, delays can sometimes happen. If a release date changes, we’ll update the item’s store page with the new information.

Sometimes! Once a product is released, additional units may be available. Enter your email on the product page to be notified if it becomes available again.

Pre-orders may close early if:

• The vendor requests it.
• The item sells out before the deadline.

• Not shipped yet: Contact Crunchyroll Support, and we’ll help cancel your pre-order.
• Already shipped or processing for shipment: Cancellation isn’t possible, but you can request a return after it arrives.

• If products have different release dates, they’ll ship separately.
• If products share the same release date, they’ll ship together.

You’ll receive a shipping confirmation email for each shipment.

While rare, cancellations can happen due to:

• Quantity limitations
• Manufacturer errors
• Inaccurate pricing
• Fraud checks

If this happens, you’ll receive an email explaining why.

Ordering early means never missing out on your favorites—so pre-order, backorder, and keep collecting with confidence!