Are pre-order release dates accurate?
We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.
The pre-order window has closed. Can I still purchase it?
We may have additional units available for purchase once the product is released. You can enter your email on the product page to be notified if / when units become available.
Why did a pre-order item close early?
In rare instances, we'll close pre-orders early because of vendor requests, or if we sell out of the item before the cut-off date.
What payment methods can I use for pre-orders?
We currently only accept credit cards and Crunchyroll Gift Cards as forms of payment for pre-order items. Other payment methods, such as Apple Pay, Google Pay, and PayPal, are only available for in-stock items.
When will you charge my credit card for pre-orders?
- Your credit card will be charged once your pre-order items are released and ready for shipment. At the time of order, we will give you an estimated date of shipping, however, such date may be moved earlier or later, according to availability of the product.
- At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days.
Can I cancel my pre-order?
Yes, but it depends on the status:
- If the item has not yet shipped, please contact us, and we will cancel your pre-order and issue a full refund if the payment was supposed to happen before shipment.
- If your pre-order has been shipped or is in the shipping process we cannot cancel it, but you may contact customer service to start the return process, according to our return policy below.
What happens if my order contains multiple pre-order products?
- Orders containing multiple pre-order products will be shipped separately according to the estimated pre-order date.
- If you order multiple pre-order items with the same estimated release date, they will be shipped together in one package.
- You will receive a shipping confirmation for each individual shipment.
My pre-order was canceled. What happened?
We do our best to fulfill every order. However, sometimes issues happen that cause the order to be unfulfillable. These reasons include but are not limited to: quantity limitations, manufacturer errors, inaccurate pricing, or fraud. When orders are canceled, you will be notified via email with the reason.
Where is your Delayed Items List?
Delayed items are listed here — Delayed Pre-Orders