Placed an order from the current Crunchyroll Store? Here’s how to check your order status:
If you placed your order after July 8, 2024
If you checked out while logged in:
- Log in at store.crunchyroll.com.
- Select the account icon in the top right corner and choose My Orders.
- You’ll see your full order history, the status of each order, and tracking details once they’re available.
If you checked out as a guest:
- Open the account drop-down menu.
- Select Order Status.
- Enter your order number, the email you used at checkout, and your billing postal code to get your order info.
If you placed your order before July 8, 2024 (pre-migration orders)
Orders placed before July 8, 2024 were made on our previous Store system, so they won’t show up in your current account.
If you’re still waiting for one of these orders, we’re really sorry for the long delay. Many of these older items (usually from 2021–2023) are no longer available, so we may need to look into the order manually.
Here’s what to do next:
- Check your original order confirmation for the order number.
- If the release date listed there has already passed, reach out to Crunchyroll Support with your order number or the email you used to place the order.
- Our team will help locate your order and guide you on the next steps, we’re here to help when appropriate.
If you’re having trouble finding your order details or if you never received a confirmation email, reach out to Crunchyroll Support. Our team can help you locate your order and provide updates!