I can’t redeem my Crunchyroll Gift Card, but I know it has a balance. What’s going on?
On July 9, 2024, we migrated to a new eCommerce platform and had to reissue all previously issued Crunchyroll Gift Cards. Please check your email inbox for an updated gift card number. If you experience any additional issues, please contact our Customer Service team here.
Why doesn't my coupon code work?
Coupon codes and Premium Membership benefit codes have the following exclusions:
- All items on sale
- All Aniplex items
- Subscription Cards
- Gift Cards
If your order doesn't contain the above, and you are a new customer, please contact customer service.