Have questions about a gift card or promotion in the Crunchyroll EU store? Take a look through our frequently asked questions on this topic.
I can’t redeem my Crunchyroll Gift Card, but I know it has a balance. What’s going on?
On July 9, 2024, we migrated to a new eCommerce platform and had to reissue all previously issued Crunchyroll Gift Cards. Please check your email inbox for an updated gift card number. If you experience any additional issues, chat with Crunchyroll Support. We're happy to assist!
Why doesn't my coupon code work?
Coupon codes and Premium membership benefit codes can’t be used on certain items. They don’t apply to:
- Items on sale
- Aniplex items
- Subscription cards
- Gift cards
If your order doesn’t include these items and your code still doesn’t work, get in touch with Crunchyroll Support—we're here to help!
I don’t see the answer I’m looking for.
If you have questions we haven’t covered here, chat with Crunchyroll Support! Our team of specialists is here to make sure you get answers.