Whether you need help with your account, video playback, games, or online shop orders, Crunchyroll Support is here for you!
Here’s a quick guide to everything you can do in the Help Center.
- Use Help Center search to find basic info about your account, payment methods, the Crunchyroll Store, devices you can use to watch or subscribe, and a ton of other topics. You can find instructions and troubleshooting tips such as:
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Have a specific question? Connect with a human on our support team using the chat icon(
) in the bottom right corner of the Help Center. Our virtual agent will connect you to a live agent on the Crunchyroll Support crew. We’re available 24/7 for streaming and account support, and from 6am to 6pm PT every day for Crunchyroll Games and Store support.
What if I subscribe through another platform (like Apple, Google Play, or Amazon)?
If you're subscribed to Crunchyroll through a partner service like Amazon or a payment platform like Apple or Google Play, our team won’t be able to make changes to your account or billing.
However, we’re still here to help with anything else! Feel free to reach out if you have questions, need help with streaming or video playback, or anything else that affects your experience.
Is there a phone number I can call?
We don’t offer phone support, but the Crunchyroll Support team is available to help you 24/7 via live chat and email.