It can be confusing and frustrating to see a charge after you’ve cancelled, especially when you thought it was all taken care of.
If you’re seeing a charge after you cancelled your Premium membership, it’s usually because of one of these reasons:
- Your subscription had recently renewed or the renewal was already processing when you cancelled
- You have an active subscription with a different email address
- You have an active subscription with a third party, like Apple or Google
What to check if you're seeing a charge
Step 1: Confirm that your membership has been cancelled
To check that the account you’re using is actually cancelled/inactive, check your subscription status in the place where you originally subscribed.
| To check your subscription status: | ||
| If you subscribed directly on Crunchyroll.com (credit card or PayPal) | → |
|
| If you subscribed through the Crunchyroll app (iOS) | → |
|
| If you subscribed through the Crunchyroll app (Android) |
→
|
|
| If you subscribed through PlayStation | → |
|
| If you subscribed on Amazon Prime Video | → |
|
| If you subscribed through Roku or on The Roku Channel | → |
|
| If you subscribed on YouTube | → |
|
It’s normal for one final charge to appear if you cancel on or after your renewal date (the day your subscription renews each month/each year).
For example: If your membership renewed on the 1st and you cancelled on the 3rd, your subscription will stay active through the end of the month.
➡️ If your subscription shows an end date in the future, it means your membership is cancelled but still active. The charge is for your final billing cycle and will not renew again.
➡️ If your subscription shows no active membership, it means your membership is fully cancelled and inactive, and the charge may be coming from another account or provider.
Step 2: Check for another account
It’s possible to have more than one Crunchyroll account if you subscribed with a different email address.
Search your email inboxes (including spam/junk) for “Crunchyroll”.
Look for messages tied to a different email address.
If you find another account with an active subscription, sign in and cancel it there.
Step 3: Check for third-party subscriptions
If you’ve ever subscribed through a third party in the Crunchyroll app or a partner service like Amazon Prime or YouTube Primetime, you may have an active subscription outside of Crunchyroll.
Check your subscriptions, receipts, and purchase history in those services. If you find an active Crunchyroll subscription there, cancel it through that provider.
If you’ve tried these steps and still can’t locate the active subscription, please contact Crunchyroll Support and include your payment details so we can investigate.