Crunchyroll partners with Claro Brazil to give fans a simple way to subscribe and pay for Crunchyroll through Claro. You can manage your subscription right from Claro’s platforms, whether on the web portal, mobile app, or set-top box (STB).
What is Claro Brazil?
Claro is a leading telecommunications provider in Brazil, offering mobile and broadband services. With this partnership, you can easily subscribe to Crunchyroll and manage your payments directly through your Claro account.
How do I subscribe through Claro?
- Log in to Claro (via web or the Claro app).
- Find Crunchyroll in the streaming options.
- Choose your plan.
- Confirm your subscription.
- Use the activation link sent to you (via SMS, email, or STB) to connect your Crunchyroll account.
Who can subscribe?
- Free Crunchyroll users: Upgrade to Premium through Claro.
- New users: Create a Crunchyroll account during activation.
- Existing Premium users: If your email is already tied to a Premium account, you’ll see an error. You’ll need to cancel your current plan, then resubscribe through Claro as a free Crunchyroll user.
Which plans are offered through Claro?
Right now, Claro subscribers can enjoy the Fan plan. But check back for updates—more options may be added later.
How do I confirm billing through Claro?
- Log in to your account.
- Go to Account Settings > Payment Info.
- Look for Claro Brazil as your billing method.
How do I activate my Crunchyroll service after subscribing through Claro?
Claro will provide you, via SMS, email, or on the set-top-box, with an option to activate the service via your Minha Claro portal.
Why is my Crunchyroll billing date different from my Claro bill?
Crunchyroll renews every 30 days, which may not match Claro’s billing cycle.
Can I change my payment method?
Currently, switching from Claro billing to another payment method requires canceling your Claro subscription. Once it expires, you can re-subscribe to Crunchyroll using a new payment method.
How can I cancel my subscription?
To cancel your subscription, contact Claro support.
Why was my Crunchyroll subscription canceled if I didn’t request it?
Issues with your Claro billing account (like failed payments) can cause cancellations. Contact Claro support for details.
What if I see an unknown charge?
Contact Claro support to check the charge.
Managing your subscription
- Activate service: Claro will send you an activation link (SMS, email, or STB).
- Cancel service: Manage cancellations directly in your Claro Self-Service portal or contact Claro support.
- Linked wrong account? Contact Crunchyroll Support for help updating your email.
Need help?
- For billing and subscription issues, contact Claro support through the Claro app, website, or customer hotline.For Crunchyroll account issues (retrieving your Crunchyroll password, for example), reach out to Crunchyroll Support.