If you requested a password reset but the email hasn’t shown up, don’t worry! Here are a few things to check so you can get back into your account:
Check your spam/promotions folders
Your reset email may be hiding there. It’s sneaky like that sometimes.
Make sure you’re checking the correct email address.
- One way to make sure is by searching your inbox for any previous emails from Crunchyroll.
- If you’re logged in on a different device, check the Email page in your account settings to confirm which email address is linked to your account.
If you’re unable to find your reset password email, even though you’re sending it to the correct email address
- Open an Incognito/Private browser window.
- Request another password reset.
- Enter your email manually (avoid using autofill).
- Click Submit.
- Check your inbox capacity, delete old emails if your mailbox is full.
- Look in your Spam/Junk or Promotions folder. The email might be hiding there.
Still not working?
If you’ve tried the steps above and still don’t see your reset email, reach out to Crunchyroll Support! We’re available 24/7 and can help you reset your password manually.
With these steps, you’ll be back to watching in no time. No lost passwords can keep you from your anime! (๑•̀ㅂ•́)ง✧