Not being able to log in is one of the most frustrating experiences, especially when it’s keeping you from watching your favorite anime. Don't worry, we’ll walk through fixes step by step.
Quick checks
Before diving into specific errors, let's check the following:
- Make sure your email address and password are correct (watch out for typos or extra spaces).
- Confirm you're using the correct login method for your account (email/password vs. phone number, if supported in your region).
- If you recently changed your email or password, use the newest credentials and try again.
Common errors
Something went wrong
This can happen if JavaScript is disabled in your browser. To fix it, just enable JavaScript, then try logging in again.
These are the steps you can follow for all our officially supported web browsers:
- Chrome: Settings > Privacy and security > Site Settings > JavaScript > Allow sites to use JavaScript.
- Firefox: Type about:config in the address bar > Accept the warning > Search for javascript.enabled > set it to true.
- Edge: Settings > Privacy, search, and services > Site permissions > All permissions > JavaScript > Toggle to On/Allowed.
- Safari: Preferences (or Settings) > Security > Check “Enable JavaScript.”
After enabling JavaScript, close the browser window, reopen it, and try to log in again.
Invalid email or password
The email or password entered might be incorrect. Let's try these steps:
On the website
- Type your email and password manually (avoid copy-paste and the autofill).
- Clear your browser cache and cookies, then try again.
- Try logging in using an Incognito/Private window.
- Temporarily disable ad-blockers or other browser extensions. They can sometimes interfere with the login form.
On the app
- Type your email and password manually (avoid copy-paste and the autofill).
- Clear your app cache and data from your device settings.
- Make sure you’re using the latest version of the Crunchyroll app (update if needed).
Invalid login. Please try again by resubmitting the form
This can be caused by an outdated page, duplicate tabs, or unsupported browsers.
- Use a supported browser: Chrome, Firefox, Edge, or Safari.
- Refresh the login page before entering your credentials again.
- Close any duplicate login tabs or windows and keep only one login form open.
- If the problem continues, reset your password and try logging in again with the new one.
reCAPTCHA or security checks keep failing
If the reCAPTCHA or other security checks fail, please:
- Make sure your browser has JavaScript and cookies enabled.
- Try another browser or an Incognito/Private window.
- If you get stuck in a reCAPTCHA loop, close all Crunchyroll tabs, reopen your browser, and try again.
Browser & extensions check
To see how to disable extensions and plugins, please follow the next steps according to your browser:
You should make sure your browser is up-to-date. Follow the links below to check for updates and install them, step-by-step for each browser:
Final tip
Most login issues can be resolved by:
- Clearing your cache and cookies (web) or app cache/data (mobile).
- Updating your browser or app.
- Disabling add-ons or blockers.
- Resetting your password from the login page.
If you’ve tried the steps above and still can’t log in, please contact Crunchyroll Support. To help us assist you, include:
- The email address associated with your account (don't include your password).
- The device and platform you’re using (web browser, Android, iOS, Roku, etc.).
- Any error message you’re seeing.