Not being able to log into your account is one of the most frustrating processes to go through, especially when it's preventing you from getting back to all your favorite anime shows.
┻━┻ ︵ヽ(`Д´)ノ︵ ┻━┻
If you find yourself ready to flip tables after being denied access to your account after multiple attempts, it may be time to explore our options! There are several reasons why you may not be able to log in:
- The login process is interrupted by a failure with reCAPTCHA.
- Your account credentials may be incorrect.
- There are corrupted cache files on your browser.
- There are multiple login forms and requests being attempted.
Save your enter key, anime enthusiast! Let’s explore some simple steps together to figure out how to solve this issue depending on the login error you are receiving:
"Something went wrong"
If you’re having trouble logging in, it might be due to JavaScript not being enabled on your browser. Let’s fix that with some easy steps:
- On Google Chrome:
Go to Settings > Security and Privacy > Site Settings > JavaScript > Sites can use Javascript - On Firefox:
Type about:config > Accept the Risk and Continue > Type "Javascript" in the search field > set javascript.enable to true by clicking the Toggle button ⇌ - On Edge:
Go to Settings > Cookies and site permissions > JavaScript > Toggle the slider "On" or "Allowed" - On Safari:
Go to Preferences > Security > Check the box "Enable JavaScript"
Disable all privacy, ad-blocking, or VPN extensions and plugins temporarily while you try to log in. To see how to disable extensions and plugins, please follow the next steps according to your browser:
- For Google Chrome
- For Firefox
- For Edge
- For Safari
You should make sure your browser is up-to-date. Follow the links below to check for updates and install them, step-by-step for each browser:
- For Google Chrome
- For Firefox
- For Edge
- For Safari
Last, but certainly not least, you should try switching to a different Wi-Fi network, or to your mobile data.
“Invalid email, username, or password”
If you’ve received this error notification on the Crunchyroll website:- To prevent any white spaces from being included, please type in the password manually.
- Clear the cache and cookies on your browser
- Try logging into an Incognito window
- Deactivate any VPNs or ad-blocker extensions/apps in use.
If you’ve received this error notification on the app (Android, iOS, Roku, FireTV, Google TV, Apple TV, Android TV):
- Clear your cache and delete any Crunchyroll app data
- Reinstall the Crunchyroll app
- Deactivate any VPNs in use
“Invalid login. Please try again by re-submitting the form.”
If you are receiving this notification, first things first: try logging in using a different browser that we support:- Google Chrome
- Firefox
- Microsoft Edge
- Safari
Now, you can refresh the current login page. If you currently have other login pages open, you can close them and try logging in again. If all else fails and you are still experiencing problems, you can try changing your password.
Go forth, and continue streaming, anime fan! ♥️