How do I fix video playback issues on Samsung Smart TV?

1. Go to Settings > General > Network > Network Status.
   1. If you’re not connected, select Retry.
2. Restart your router, or move your TV closer to the router for a stronger signal.

Update the app: 

• Open the app store on your Samsung Smart TV and search for Crunchyroll updates.

Reinstall the app:

1. Press the Home button and navigate to Apps.
2. Select Settings.
3. Navigate to Crunchyroll and select Delete.
4. Press the return button on your remote and select the Search icon.
5. Search for the Crunchyroll app and reinstall it.

If the app is freezing or not responding, try clearing its cache.

1. Press the Home button and go to Settings.
2. Navigate to All Settings > Support > Device Care > Manage Storage.
3. Choose the Crunchyroll app, then select View Details.
4. From here, you can Clear Data and Clear Cache.

Turn off your Samsung Smart TV, unplug it from power, wait a few minutes, then plug it back in and turn it on.

If issues persist:

1. Go to Settings > Support > Self Diagnosis.
2. Select Reset Smart Hub.

Resetting Smart Hub removes all downloaded apps and sign-in information, so you’ll need to set them up again.

1. Press the Home button and go to Settings.
2. Go to Support > Software Update > Update Now.
3. If an update is available, select Download and Install.