Alright, when you are facing those pesky video playback problems on your trusty PlayStation, it is time to dive into some troubleshooting! We will walk through some simple steps that can help sort out those glitches and get you back to enjoy your anime marathon. Let’s embark on this journey step-by-step:
- To kick things off, let’s clear out that digital clutter and give your Crunchyroll app a fresh start:
- Press and hold down the PlayStation button on your controller.
- Choose Turn Off PS from the menu that appears.
- Wait for the power light on your PS to stop blinking. This means that it is completely powered off.
- Once that light is steady, unplug the PS’s power cable from the power source.
- Plug the power cable back in and fire up your PS again.
- Uninstall the app from the device
- Reinstall the Crunchyroll app for a fresh start.
- Now, let's make sure your PlayStation Software is up to speed:
- Navigate to Settings > System.
- Select System Software > System Software Update and Settings.
- Update Available appears if a newer version is available.
- If you have the Crunchyroll App sitting pretty on an extended storage, consider moving it to your PS’s internal storage.
If despite all your efforts, those video gremlins are still causing trouble, fear not! Reach out to our trusty Support Team here with the following details:
- Your Operating System version
- Crunchyroll App version
- Region
- Whether the issue affects all shows/episodes or just your favorite ones, and if you are watching in dub or sub.
- A screenshot of any error messages or codes you are seeing.
- If the app is crashing mid-playback or right at the start.
With these epic details in hand our support heroes will swoop in faster than a ninja, restoring peace and harmony to your anime-watching adventures!