Having trouble with Crunchyroll’s video playback on your iOS Device? Fear not,! Follow these troubleshooting steps:
- Update Your Device: Double check that your device is updated with the latest iOS version. Learn how to update the software on your iOS device here.
- Close Other Apps: Make sure to close other web pages or apps. Your device needs all the power it can, so swipe out of those that constantly refresh!
- Turn off VPN: VPN’s are not supported. We cannot promise the content you love will be played to perfection if it is on.
- Reinstall the App: Uninstall and reinstall the app for a fresh transformation!
Still no luck? Reach out to our dedicated support team, include this vital information in your request:
- Operating System version
- Crunchyroll App version
- Region
- If this is happening with all shows, or just your favorites (include dub and sub language).
- A screenshot of the error message or code if available.
- If the app is crashing, let us know if it is during the video playback or on startup.
Stay strong and happy streaming!(≧∇≦)/