Running into pesky DRM errors like MED, SHAK-6*-GENERIC, or SHAK-6*DRM? Don’t worry—we’ll help you get back to watching your favorite anime in no time!
Most DRM errors can be fixed by turning on protected content permissions or updating your browser.
Here’s exactly how to do that—plus a few other tips to help you get back to watching your anime. :
- Make sure you’re using the latest version of your browser. Use the links below to update:
- For Google Chrome
- For Firefox
- For Edge
- For Safari
- Enable protected content (DRM playback):
Some browsers require DRM permissions to play videos.
- For Google Chrome
- For Firefox
- For Edge:
- Type this command: //flags/#edge-widevine-drm on the search bar.
- Make sure Widevine (DRM) is enabled.
- Turn off add-ons or extensions:
Extensions like ad blockers, VPNs, or proxies can interfere with video playback.- Try turning them off one at a time.
- If the error goes away, you’ll know which extension caused it.
Still seeing DRM errors?
If you’ve tried all these steps and the issue keeps happening, reach out to Crunchyroll Support! We’re here 24/7 to assist. To help us fix the problem quickly, be ready to share:
- The title or episode where the error shows up.
- Your browser and version.
- A screenshot of the error or the exact error message.
Once we have those details, our team can dig in and get you back to your anime adventure!