How to fix video playback issues on LG TV

A stable connection is essential for smooth playback.

• Test other devices on the same network, or run a speed test directly on your TV.
• If you’re using a wired connection:
  • Check the LAN cable, router, and wall socket.
  • Remove the LAN cable from the TV and test it on a computer.
  • Restart your router (unplug it for 1–2 minutes, then back on).
  • Try plugging the LAN cable into a different router port.
• If you’re on Wi-Fi and the signal shows only two bars or less:
  • Move the router closer to your TV.
  • Restart both the router and TV.
  • Keep router antennas clear of obstructions.

If you’re using external devices (console, sound system, etc.):

• Ensure all HDMI and other cables are secure.
• Disconnect and reconnect the cables to confirm a proper connection.

Sometimes, a simple restart can resolve temporary issues.

1. Turn off your TV.
2. Unplug it from the power source.
3. Wait for a few minutes, then plug it back in and turn it on.

Some features won’t work if user agreements aren’t accepted.

• Go to Settings > All Settings > Support > Additional Settings > User Agreement.
• Make sure all required agreements are accepted.

1. Open the LG Content Store.
2. Search for Crunchyroll.
3. If an update is available, select Update.

Keeping your TV up-to-date ensures you have the latest fixes and performance updates.

WebOS 4.0 & 4.5:

• Go to Settings > All Settings > General > About this TV > Check for Updates > Download and Install.

WebOS 5.0, 6.0, 22:

• Go to Settings > All Settings > Support > Software Update > Check for Updates > Download and Install.
• After downloading, power OFF your TV for 10 seconds, then turn it back on.

1. From your TV menu, highlight the Crunchyroll app.
2. Press and hold OK to open the Edit Mode window.
3. Select Delete (X) and confirm.
4. Go to the LG Content Store, search for Crunchyroll, and select Install.

• Open the web browser on your TV.
• Go to Settings > Clear browsing data/cache and cookies.