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Buffering and connectivity issues

  • Updated

In this article, you will find steps that will help you if you run into issues such as:

  • Buffering
  • Stuttering
  • Shows/episodes not loading

First, let's follow these general steps that can help you fix these issues:

  1. Check your router: Ensure that your router is functioning properly. Check if the power and internet lights are on and stable. If not, try restarting your router by unplugging it from the power source, waiting for 10 seconds, and then plugging it back in.

  2. Position your router properly: Make sure your router is placed in a central location in your home or office. Avoid placing it near walls, metal objects, or other electronic devices that may interfere with the Wi-Fi signal.

  3. Check for software updates: Ensure that the Crunchyroll app and device software (OS) are up-to-date.

  4. Reduce network congestion: If multiple devices are connected to your network and use a significant amount of bandwidth, it can lead to buffering issues. Try reducing network congestion by disconnecting devices that are not in use or limiting the number of devices connected at the same time.

If you are still experiencing connectivity issues after following the general steps, let’s try the following, depending on the device you’re using:

 

Windows

  1. Open Control Panel
  2. Click on Network and Internet, select Network and Sharing Center and then click on Change adapter settings in the left pane
  3. Right-click the network you are connected and select Properties
  4. Select and check the Internet Protocol Version 4 (TCP/IPv4) option box, then click on Properties
  5. Click on Use the following DNS server addresses, and enter the DNS Server of your choice.

    OpenDNS Servers:
    Preferred DNS server: 208.67.222.222
    Alternate DNS server: 208.67.220.220

    Google Public DNS Servers:
    Preferred DNS server: 8.8.8.8
    Alternate DNS server: 8.8.4.4

  6. Select OK to apply the changes

 

Mac

  1. Go to System Preferences and select Network
  2. Click on Advanced and go to the DNS Tab
  3. Click the + sign in the lower left corner and enter the DNS Server of your choice:

    OpenDNS Servers:
    Preferred DNS server: 208.67.222.222
    Alternate DNS server: 208.67.220.220

    Google Public DNS Servers:
    Preferred DNS server: 8.8.8.8
    Alternate DNS server: 8.8.4.4

  4. Select OK to apply the changes

 

Android

Note: these steps may vary depending on your device manufacturer.

  1. Open the Settings app and go to Network & Internet
  2. Select More connection settings and tap on Private DNS
  3. Select the option Private DNS provider hostname and enter the DNS Server of your choice:

    OpenDNS: dns.opendns.com
    Google Public DNS:  dns.google

  4. Hit Save to apply the changes



 

iOS

Note: these steps only apply for connections via Wi-Fi. If you want to change the DNS settings on your Cellular Network, you will need to download an DNS Changer app from the App Store.

  1. Open the Settings app and go to Wi-Fi
  2. Tap on the i icon next to the Wi-Fi network you are connected to.
  3. Scroll down and tap on DNS and enter the DNS server of your choice:

    OpenDNS Servers:
    Primary: 208.67.222.222
    Secondary: 208.67.220.220

    Google Public DNS Servers:
    Primary: 8.8.8.8
    Secondary: 8.8.4.4

  4. Hit Save to apply the changes

 

Apple TV

Note: these steps will only affect connections via Wi-Fi. If you want the DNS settings to persist regardless of the connection, you will need to download an DNS Changer app from the App Store.

  1. Open the Settings on your Apple TV.
  2. Select Network
  3. Then select Wi-Fi and choose your network.
  4. Scroll down to find the Configure DNS option.
  5. Change it to Manual
  6. Enter the DNS address you wish to use. Note that you can only adjust the primary DNS as the Apple TV interface does not allow for specifying a secondary DNS.

    OpenDNS Servers:
    Primary: 208.67.222.222
    Secondary: 208.67.220.220

    Google Public DNS Servers:
    Primary: 8.8.8.8
    Secondary: 8.8.4.4

 

Android TV

  1. Go to the Settings on your Smart TV, usually designated with a cogwheel icon
  2. Head to Network & Internet, and write down the IP Address shown. Then, press on IP settings
  3. In IP settings, switch to Static
  4. Enter the IP address written down on step 2
  5. Type in the Gateway (router IP) address. Here’s how you can locate the Gateway address:

    On an Android Mobile device:
     Go to Settings > Wi-Fi > Select your Network > Advanced > Getaway

    On an iOS Mobile device:
     Go to Settings > Wi-Fi > Select your Network > gateway’s IP address will                                                  appear next to Router

  6. Confirm the network prefix is 24. If not, change it to 24.
  7. Enter the primary google DNS or primary OpenDNS address

    OpenDNS Primary Server: 208.67.222.222
    Google Public DNS Primary Server: 8.8.8.8

  8. Do the same for the secondary DNS address.

    OpenDNS Secondary Server: 208.67.220.220
    Google Public DNS Secondary Server: 8.8.4.4

 

Amazon Fire TV/ Firestick

  1. Go to Settings > My Fire TV > About > Network and write down all the information shown
  2. Go to Settings, and then to Network. Select your Wi-Fi Network, click the (☰) button on your remote and select Forget this network
  3. Select your Wi-Fi Network again and write the password. Instead of clicking Connect, click Advanced
  4. Enter the IP address and Gateway from step 1
  5. For Subnet Mask there can be a few options: enter 24 if the Subnet Mask value you noted in Step 1 was 255.255.255.0, or enter 32 if the Subnet Mask value was 255.255.255.255
  6. Enter the primary and secondary DNS from the server of your choice:

    OpenDNS Servers:
    Primary: 208.67.222.222
    Secondary: 208.67.220.220

    Google Public DNS Servers:
    Primary: 8.8.8.8
    Secondary: 8.8.4.4

 

Nintendo Switch

  1. Go to Settings, select Internet, and then Internet Settings
  2. Select your network from the list of networks located under Registered Networks
  3. Go to Change Settings, then scroll down and select DNS Settings
  4. Select Manual, go to Primary DNS, and then hold down the B Button to delete the DNS (it defaults to zeros)
  5. Enter the primary DNS of your choice, and then select OK

    OpenDNS Primary Server: 208.67.222.222
    Google Public DNS Primary Server: 8.8.8.8

  6. Select Secondary DNS, and then hold down the B Button to delete the existing DNS
  7. Enter the secondary DNS of your choice, and then select OK

    OpenDNS Secondary Server: 208.67.220.220
    Google Public DNS Secondary Server: 8.8.4.4

 

PlayStation 4

  1. Go to Settings, and select Network
  2. Go to Set Up Internet Connection
    1. Choose the appropriate network connection method
    2. Select Custom
    3. IP Address Settings: Automatic
    4. DHCP Host Name: Do Not Specify
    5. DNS Settings: Manual
    6. Primary & Secondary DNS:

      OpenDNS Servers:
      Primary: 208.67.222.222
      Secondary: 208.67.220.220

      Google Public DNS Servers:
      Primary: 8.8.8.8
      Secondary: 8.8.4.4

    7. MTU Settings: Automatic
    8. Proxy Server: Do Not Use
  1. Save, turn off, and disconnect your PS4 for at least 30 seconds before restarting.

 

PlayStation 5 

  1. From your PS5 Home screen, go to Settings
  2. Select Network and go to Settings
  3. Select Set Up Internet Connection, and on your current network and press the 'option' button on your controller 
  4. Select Advanced Settings  and go to DNS
  5. Change the Primary DNS to 8.8.8.8. (Or the alternative one 208.67.222.222)
    Change the Secondary DNS to 8.8.4.4. (Or the alternative one 208.67.220.220)
  6. Select Done

 

Xbox One

  1. Go to the Dashboard and press the Options button on the controller
  2. Go to Network, then to Advanced Settings and select DNS settings
  3. Select Manual and enter the DNS server of your choice:

    OpenDNS Servers:
    Primary: 208.67.222.222
    Secondary: 208.67.220.220

    Google Public DNS Servers:
    Primary: 8.8.8.8
    Secondary: 8.8.4.4

  4. Save and Restart your Xbox One

 

Xbox Series S/X

  1. Go to Settings, select General and then Network Settings
  2. Select Advanced Settings
  3. Go to the DNS Settings option
  4. Change from Automatic to Manual
  5. Overwrite DNS address to one of your choice:

    OpenDNS Servers:
    Primary: 208.67.222.222
    Secondary: 208.67.220.220

    Google Public DNS Servers:
    Primary: 8.8.8.8
    Secondary: 8.8.4.4






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