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Buffering and connectivity issues

Get ready for an anime adventure! In this article you will discover steps to tackle common streaming issues such as:

  • Buffering
  • Stuttering
  • Shows/episodes not loading

Let’s start with some general steps that can help you defeat these issues:

  1. Check your Router: Ensure your router is running smoothly with stable power and internet lights. If they’re not steady, restart your router by unplugging it, waiting ten seconds, and plugging it back in.
  2. Position your router properly: Place your router in the heart of your home or office. Avoid placing it near walls, metal objects, other electronic devices that might mess with its signal.
  3. Check for software updates: Ensure your Crunchyroll app and device software (OS) are up-to-date.
  4. Reduce network congestion: If your network is crowded with multiple devices hogging bandwidth, it could lead to buffering issues. Try disconnecting devices that are not in use or limiting the number of connected devices.

If these general tips don’t save the day, no need to worry. We’ve got device-specific solutions coming up next. Let’s dive in!

Windows
  1. Open the Control Panel.
  2. Click on Network and Internet, then select Network and Sharing Center.
  3. Choose Change adapter settings in the left plane.
  4. Right-click your network, select Properties.
  5. Check the box for Internet Protocol Version 4 (TCP/IPv4), then click Properties.
  6. Select Use the following DNS server addresses, and enter your chosen DNS server.

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4

  7. Click OK to save your heroic changes!
Mac
  1. Go to System Preferences and select Network.
  2. Click on Advanced and go to the DNS Tab.
  3. Click the + sign in the lower left corner and enter your chosen DNS server:

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4

  4. Click OK to save your epic settings!
Android

Note: Steps may vary by device manufacturer.

  1. Open the Settings app and navigate to Network & Internet.
  2. Select More connection settings and tap on Private DNS.
  3. Select Private DNS provider hostname and enter your chosen DNS server:
  • Cloudflare DNS: one.one.one.one
  • Google Public DNS: dns.google
iOS

Note: These steps apply only for Wi-Fi connections. If you want to change the DNS settings using Cellular Network, you will need to download a DNS Changer app from the App Store.

  1. Venture into the Settings app and go to Wi-Fi.
  2. Tap on the i icon next to your connected Wi-Fi network.
  3. Scroll down, tap DNS, and enter your chosen DNS server:

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4

  4. Save to apply your heroic changes!
Apple TV

Note: These steps affect Wi-Fi connections.If you want to change the DNS settings using Cellular Network, you will need to download a DNS Changer app from the App Store.

  1. Open the Settings on your Apple TV and select Network.
  2. Select Wi-Fi and choose your network.
  3. Scroll down to find Configure DNS and change it to Manual.
  4. Change it to Manual
  5. Enter your chosen DNS Address. Note that you can only adjust the primary DNS.

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4
  6. Now, your Apple TV is set to stream with seamless speed!
Android TV

  1. Head to the Settings on your Smart TV (usually a cogwheel icon).

  2. Go to Network & Internet, write down the IP address, then press IP settings.

  3. Switch to Static and enter your IP address.

  4. Type in the Gateway (router IP) address. Follow these steps to locate the address
    On an Android Mobile device:
    Go to Settings > Wi-Fi > Select your Network > Advanced > Gateway

    On an iOS Mobile device:
    Go to Settings > Wi-Fi > Select your Network > Gateway’s IP address will appear next to Router

  5. Confirm the network prefix is 24, if not, go ahead and change it to 24.

  6. Enter your primary and secondary DNS addresses.

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4

Your Android TV is now a fortress of stable streaming!

Amazon Fire TV/ Firestick
  1. Go to Settings > My Fire TV > About > Network and write down the information.
  2. Go to Settings, then Network. Select your Wi-Fi Network, click the (☰) button on your remote and select Forget this Network.
  3. Select your Wi-Fi Network again, write the password, and click Advanced.
  4. Enter the IP address and Gateway from earlier.
  5. For Subnet Mask, enter 24 (if 255.255.255.0) or 32 (if 225.225.225.225).
  6. Enter your primary and secondary DNS.

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4

Your Fire TV/ Firestock is now a streaming powerhouse!

Nintendo Switch
  1. Navigate to Settings, select Internet, then Internet Settings.
  2. Select your network from Registered Networks.
  3. Go to Change Settings, then scroll down and select DNS Settings.
  4. Choose Manual, go to Primary DNS, then hold down the B button to delete the DNS (it defaults to zero)
  5. Enter your primary DNS, then select OK
    • Cloudflare DNS Primary: 1.1.1.1
    • Google Public DNS Primary: 208.67.220.220
  6. Select Secondary DNS, then hold down the B button to delete the existing DNS
  7. Enter your secondary DNS, then select OK
    • Cloudflare DNS Secondary: 1.0.0.1
    • Google Public DNS Secondary Server: 8.8.4.4

With these settings, your Switch is ready for epic online battles!

PlayStation 4
  1. Navigate to Settings, select Network.
  2. Go to Set Up Internet Connection.
    1. Choose the appropriate network connection.
    2. Select Custom
    3. IP Address Settings: Automatic
    4. DHCP Host Name: Do Not Specify
    5. DNS Settings: Manual
    6. Primary & Secondary DNS:

      Cloudflare DNS Servers:

      • Preferred DNS Server: 1.1.1.1
      • Alternate DNS Server: 1.0.0.1

      Google Public DNS Servers:

      • Preferred DNS Server: 8.8.8.8
      • Alternate DNS Server: 8.8.4.4

    7. MTU Settings: Automatic
    8. Proxy Server: Do Not Use
  3. Save, turn off, and disconnect your PS4 for 30 seconds before restarting it.

Your PlayStation 4 is now primed for uninterrupted gaming sessions!

PlayStation 5 
  1. Summon your PS5 home screen.
  2. Go to Settings > Network > Set Up Internet Connection.
  3. Hold ‘option’ button on your controller.
  4. Select Advanced Settings and go to DNS.
  5. Input Primary and Secondary DNS

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4
  6. Press Done and prepare for epic gaming adventures.

With these adjustments, your PS5 is geared up for next level gaming experiences!

Xbox One
  1. Head to the Dashboard.
  2. Press Options > Network > Advanced Settings > DNS Settings.
  3. Choose Manual and enter DNS server of your choice.

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4
  4. Save and Restart your Xbox One for maximum power!
Xbox Series S/X
  1. Open Settings > General > Network Settings > Advanced Settings.
  2. Access DNS Settings.
  3. Switch from Automatic to Manual.
  4. Overwrite DNS address to one of your choice

    Cloudflare DNS Servers:

    • Preferred DNS Server: 1.1.1.1
    • Alternate DNS Server: 1.0.0.1

    Google Public DNS Servers:

    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4
  5. Save and prepare to unleash the full potential of your Series S/X!

Now that we have worked some magic to defeat those pesky buffering and connectivity issues, may your anime streaming be a smooth adventure from here on out!