Want to binge, but keep hitting a snag?(╯°□°）╯︵ ┻━┻ No problem, we will get you back to streaming and defeat those pesky playback errors! We’re armed with the troubleshooting tools to help you resolve common video playback issues on your Xbox! Navigate to this article for more details on basic troubleshooting for common issues and error codes
- Restart your console from the Power Center:
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- Press and hold the Xbox button on your controller to open the Power Center.
- Select Restart console > Restart.
- Also, you can restart your console from the guide:
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- Press the Xbox button on your controller to open the guide.
- Select Profile & system > Settings > General > Power Options > Restart now.
- Disconnect and reconnect your console’s power cable:
- Press the Xbox button for ten seconds until it shuts down completely.
- Unplug the console’s power cable and wait ten seconds.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn it on.
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playback issues on your Xbox, enter plan B: Our dedicated support team! Reach out to the team here and provide the following information in your request:
- Your Xbox model/version
- Operating system version
- Crunchyroll App version
- If this is happening with all shows, or just your favorites (include sub and dub language).
- A screenshot/picture of the error message or code if available.
- If the app is crashing, whether it happens during video playback or startup.
We will work together to get you back to streaming all your anime favorites on Crunchyroll on your Xbox!