If you're facing problems while streaming videos or encountering playback errors, we’re armed with the troubleshooting tools to help you resolve common video playback issues on your Fire TV! Navigate to this article for more details.
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playback issues on your Fire TV, enter plan B: Our dedicated support team! Reach out to the team here and provide the following information in your request:
- Your Fire TV/Fire Stick model/version
- Operating System version
- Crunchyroll App version
- If this is happening with all shows, or just a specific episode/show. Also, the dub and sub language.
- A screenshot of the error message or code if available.
- If the app is crashing, whether it is during the video playback or on startup.
We’ll work together to get you back to streaming all your anime favorites as soon as possible!