If you’re having trouble watching videos on your Fire TV or running into playback errors, don’t worry, we’ve got a few fixes to help get things running smoothly again. Learn more about Basic troubleshooting for buffering, freezing, and other video play issues. For troubleshooting playback issues for Fire TV, try the solutions below:
Update the app
Go to your Fire TV’s app store and check for updates to the Crunchyroll app.
Restart your device
- Press the Home button on your remote.
- Navigate to Settings > My Fire TV > Restart.
- Select Restart again to confirm.
Clear cache and data
- Go to Settings > Applications > Manage Installed Applications.
- Select the Crunchyroll app.
- Choose Clear Cache and Clear Data.
Uninstall and reinstall the app
- Highlight the Crunchyroll app.
- Press the three-line icon on your Fire TV remote.
- Select Uninstall.
- Return to the app store, search for Crunchyroll, and reinstall the app.
Still having issues?
If none of the steps above work, please reach out to Crunchyroll Support! Ask to speak to an agent and be ready to provide:
- Your Fire TV/Fire Stick model and OS version
- Crunchyroll app version
- Your region
- Whether the issue affects all shows or just specific ones (include dub/sub language)
- Screenshots of any error messages or codes
- If the app is crashing, whether it happens during video playback or at startup
With these details, Crunchyroll Support can help resolve the issue faster.
Follow these steps and you’ll be back to enjoying your anime adventure on Fire TV in no time!