Encountering video playing issues on Crunchyroll on your Roku? Don’t worry, brave anime warrior! Let’s embark on a troubleshooting adventure to resolve these common issues that pay be affecting your video playback experience. Follow this step-by-step process to get back to your epic binge-watching:
- Select Home from the main menu.
- Clear the cache by following these steps on your remote control:
- Press Home 5 times
- Press Up > Rewind 2 times > Fast Forward 2 times.
Note: It will take about 15 to 30 seconds to clear the cache and restart.
- Uninstall the app from the device.
- Reinstall the Crunchyroll app.
If you have bravely followed all of the troubleshooting steps above and are still facing video playing issues on your Roku, summon our dedicated support team for assistance! Make sure to include the following information:
- Operating System version
- Crunchyroll App version
- Region
- Wether this is happening with all shows or just a specific episode/show (including sub and dub language).
- A screenshot of the error message or code, if available.
- If the app is crashing, whether it is during the video playback or on startup.
Let us get you back to your anime adventure in no time!