Running into video playback issues on your Roku device? Not to worry—we’ve got troubleshooting tips to beat pesky playback problems and get you back to enjoying your anime adventure without interruptions!
Clear the cache
- From your Roku remote, press Home 5 times.
- Press Up 1 time.
- Press Rewind 2 times.
- Press Fast Forward 2 times.
It takes about 15–30 seconds for the cache to clear and the device to restart.
Reinstall the Crunchyroll app
- Uninstall the Crunchyroll app from your Roku device.
- Reinstall the app from the Roku Channel Store.
If issues continue, contact Crunchyroll Support
If you’re still experiencing playback problems after following the steps above, reach out to Crunchyroll Support—we’re available to help 24/7. To help our team resolve your issue quickly, be ready to share:
- Your Roku operating system version
- Your Crunchyroll app version
- Your region
- Whether the issue occurs with all shows or only specific episodes/titles (include sub or dub if relevant)
- A screenshot of the error message or code (if available)
- If the app is crashing, let us know whether it happens during playback or on startup