Content on your Android TV not playing the way it should? Don’t worry, here are some simple steps to help you fix playback issues on the Crunchyroll app.
Let’s walk through the step-by-step process to troubleshoot video playback on your Android TV.
Restart your TV
- Turn off your Android TV.
- Unplug it from the power source and wait 30 seconds.
- Plug it back in and turn it on.
Check your internet connection
- Make sure your TV is connected to the internet.
- Test another app to confirm the connection works.
- If the internet seems slow, move your router closer or try a wired connection.
Update the Crunchyroll app
- Go to the Google Play Store on your TV.
- Search for Crunchyroll.
- If you see an update option, select it.
Reinstall the Crunchyroll app
- Uninstall Crunchyroll from your TV.
- Reinstall it from the Google Play Store.
Clear app cache and data
- Open your TV settings.
- Go to Apps > Crunchyroll > Storage.
- Select Clear Cache and Clear Data.
I tried all these troubleshooting steps, but I’m still having trouble! What now?
If you’ve tried all the steps above and the problem continues, contact Crunchyroll Support. We’re available 24/7 to help you successfully return to your anime adventure.
Ask to speak to an agent, and have this info ready:
- Your device model and OS version
- Crunchyroll app version
- Whether the issue happens on all shows or just some (include sub/dub details)
- A screenshot of the error message or code, if available
- Whether the app crashes during playback or on startup
Follow these steps, and you’ll be back to enjoying your anime in no time!