If you’re having trouble watching videos on Crunchyroll with your Nintendo Switch, don’t worry, here are some quick steps to help you get back to your anime:
If you experience video playback issues in Crunchyroll on your Nintendo Switch, it's essential to start with some basic troubleshooting steps that will get you right back to watching all your favorite anime! To help identify and resolve common issues that may be affecting your video playback experience, follow the step-by-step process to troubleshoot video playing issues on Crunchyroll here.
Basic Troubleshooting Steps
- Restart your console by holding down the power button and selecting Power Options → Restart.
- Make sure your Nintendo Switch system software is up to date.
- Confirm that your internet connection is stable by testing another app or website.
- Clear the cache on your Nintendo Switch:
- Go to System Settings → System → Formatting Options → Clear Cache.
- Uninstall and reinstall the Crunchyroll app to ensure you have the latest version.
Learn more about Basic troubleshooting for buffering, freezing, and other video play issues.
Still having issues?
If the problem continues after trying the steps above, please contact Crunchyroll Support. Be ready to share the following details so we can help faster:
- Your Nintendo Switch operating system version
- Your Crunchyroll app version
- Your region
- Whether the issue happens with all shows or just a specific episode (include sub or dub language)
- A screenshot of any error message or code
- Whether the app crashes during startup or while playing a video
We’ll work with you to get you back to watching your favorite anime as soon as possible!