If you experience video playback issues in Crunchyroll on your Nintendo Switch, it's essential to start with some basic troubleshooting steps that will get you right back to watching all your favorite anime! To help identify and resolve common issues that may be affecting your video playback experience, follow the step-by-step process to troubleshoot video playing issues on Crunchyroll here.
If you have followed all the troubleshooting steps mentioned above and are still experiencing video playback issues on your Nintendo Switch, don't hesitate to reach out to our dedicated support team with the following information:
- Operating System version
- Crunchyroll App version
- Region
- If this is happening with all shows, or just a specific episode/show. Also, the dub and sub language
- A screenshot of the error message or code if available
- If the app is crashing, whether it is during the video playback or on startup.